What this covers
This page is only about money paid to BatchCircle: Student Pro, Teacher Pro, Coaching Center Pro, and the verified badge.
It is not about fees you pay a coaching center or a private teacher. That money never passes through us — see below.
When we refund
- Charged and nothing was delivered. If bKash took the money and your plan did not activate, we refund in full. Tell us and we will check the transaction against our records the same day.
- Charged twice for the same thing. Refunded in full, always. If you press a button twice on a bad connection, that is our problem to absorb, not yours.
- Within 7 days, barely used. If you bought a plan, have not used what it unlocks, and ask within seven days, we refund it. "Barely used" means the paid features — messages sent, SMS alerts delivered — are still near zero.
We do not normally refund:
- A plan that has run most of its month and been used.
- The verified badge once the account has been reviewed, since the work is the review itself.
- A subscription cancelled part-way through a period you already had the benefit of — though it will simply run to its end date rather than stopping early.
How to ask
Write to [email protected] from the number on the account, with the bKash transaction ID. You will get an answer from a person within two working days.
Approved refunds go back to the bKash account that paid, usually within 7 working days — the delay is the gateway's, not ours.
Fees paid to a center or teacher
We cannot refund these, because we never received them. When a student pays a coaching center or a private tutor, the money goes directly between them. BatchCircle records that it happened so both sides have the same account of it — that is all.
If a center took a fee and did not deliver, raise it with the center first. If that fails, report it to us: we cannot move the money, but a center that repeatedly does this will not keep its listing.
Questions about anything on this page? Write to [email protected] and a person will answer.